FAQs and Return Policy

  • We won’t spam you. We hate that stuff too! We respect your privacy.

  • We ask that you please read and understand our Return Policy. Please let us know if you have any questions or concerns before purchasing.

    Serve by Design, LLC ONLY OFFERS STORE CREDIT FOR RETURNS. We do not refund back to your original method of payment. Please feel free to contact us directly regarding any issues as we are more than happy to assist you with any questions.

    Non-custom items* can be returned within 14 days from the date your items are delivered or picked up. Items must be in original condition within 14 days to receive an exchange or store credit. CUSTOM ITEMS** ARE FINAL SALE.

    Please email info@servecustom.com to request the return.

    Please note, returns may take 2-3 business days to process from date of arrival. When returning, please securely pack and seal returned items with the invoice included in an appropriate shipping box or envelope as we are not liable for packages we do not ship ourselves. Serve by Design, LLC does not provide shipping labels for returns. Original invoice must be in included in your return packages. Final sale on all custom items.

    *Non-custom Items: Items that have not been specifically designed for you and are readily available in our shop.

    **Custom Items: Items that have been specifically designed for you. A mockup was sent to you prior to work being completed and you submitted approval to begin work.

  • Q. Will I see a mockup of my custom item before it is built?

    A. Yes, we will send a mockup for approval before starting any work.

    Q. How much customization can I request?

    A. We will work diligently to capture all of your requests. Space & material limitations may inhibit some requests.

    Q. How long will a custom item take?

    A. Most items will have a mockup ready for approval within 3 days. Once approval has been returned to us, we average a 1-week turnaround time before shipping.

    Q. Can I request a custom item that I don’t see on your site?

    A. Absolutely! We are in the custom business! Let us know your dreams and we’ll work to make them happen!

    Q. I see that you use a lot of wood in your projects. Are you using sustainably produced products?

    A. Many of the things we make and sell are up-cycled into the beautiful projects you see today. (Upcycling is to reuse material in such a way as to create a product of higher quality or value than the original.) We also love using wood such as Acacia and Olive Wood to make sure our wood is sustainably sourced and beautiful!

    Q. Do you have discounts available?

    A. You never know what could happen with our pricing structure. We will at times run specials and have codes, or we could hid them like koala, which will give you ten percent discount all year long. But, you’d have to have read all of our facts to get that. ;)